(4.5 / 5)1936+ Ratings

Ace Hardware Reviews

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Overall Rating

4.5
2 Reviews
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About Ace Hardware

Ace Hardware is a renowned hardware store that offers a wide range of products and services, including screen repair. They provide an unmatched selection of over 55,000 products from leading national and Ace exclusive brands. Their stores are veritable wonderlands for DIYers, with row after row of tools, hardware, outdoor living essentials, paint supplies, lumber, and anything else you might need. They offer free in-store pickup and free delivery on qualifying orders of $50+. They also provide assembly services for qualifying products. Their online platform allows you to shop by category, including grills & smokers, snow removal, outdoor power equipment, lawn mowers, power tools, storage & organization, outdoor storage, ladders, outdoor heating, heaters, tool storage, paint, and drinkware. They also offer a free installation consultation service. Ace Hardware is known as "The Helpful Place" due to its wide range of products and customer-friendly services..

Ace Hardware Pros & Cons

Pros of acehardware.com:

  • Wide Range of Products: Offers a variety of home improvement items, including tools, paint, lawn and garden supplies, and more.
  • Ace Rewards Program: Earn points on purchases, receive discounts, and access exclusive offers.
  • Helpful Hardware Folks: Known for excellent customer service and knowledgeable staff.
  • Local Store Experience: Many stores are independently owned, providing a personalized shopping experience.
  • Online Shopping Convenience: Easy-to-navigate website with options for home delivery or in-store pickup.
  • Community Focus: Supports local communities and small businesses.
  • Special Offers and Promotions: Regular discounts and special deals available online and in-store.
  • DIY Project Guides: Access to helpful guides and tips for various home improvement projects.
  • Loyalty Program: Additional benefits for frequent shoppers through the Ace Rewards program.
  • Easy Returns: Hassle-free return policy for online and in-store purchases.

Cons of acehardware.com:

  • Customer Service Issues: Many customers have reported poor customer service, including unhelpful staff and unresponsive management.
  • Return Policy Problems: Some customers have experienced difficulties with returns, including refusal to accept returns without original packaging and restocking fees.
  • Online Order Issues: There have been complaints about online orders being lost in transit, canceled without notice, and not being fulfilled as promised.
  • High Prices: Consumers have noted that the price level of Ace Hardware is high compared to competitors.
  • Dissatisfaction with Refunds: Some customers have reported issues with getting refunds, including being told to return items to the store even if purchased online.

Overall Rating: Ace Hardware has a mixed reputation. The aggregated data shows a 2.2 star rating based on 162 customer reviews, with consumers mostly dissatisfied. Another source indicates a 1.7 star rating from 153 reviews, with similar complaints about customer service and return policies.

Ace Hardware Coupon & Discount Codes

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Ace Hardware Customer Reviews (2)

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Florian Schuhmacher
Florian Schuhmacher
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Feb 5, 2023
Comforte Brisebois
Comforte Brisebois
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Feb 4, 2023

Ace Hardware Customer’s Q&A

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Ace Hardware Features and Benefits

Key features and benefits of acehardware.com:

  1. Wide Range of Products: Offers a variety of home improvement items, including tools, paint, lawn and garden supplies, and more.
  2. Ace Rewards Program: Earn points on purchases, receive discounts, and access exclusive offers.
  3. Helpful Hardware Folks: Known for excellent customer service and knowledgeable staff.
  4. Local Store Experience: Many stores are independently owned, providing a personalized shopping experience.
  5. Online Shopping Convenience: Easy-to-navigate website with options for home delivery or in-store pickup.
  6. Community Focus: Supports local communities and small businesses.
  7. Special Offers and Promotions: Regular discounts and special deals available online and in-store.
  8. DIY Project Guides: Access to helpful guides and tips for various home improvement projects.
  9. Loyalty Program: Additional benefits for frequent shoppers through the Ace Rewards program.
  10. Easy Returns: Hassle-free return policy for online and in-store purchases.

Ace Hardware Pricing

Ace Hardware's pricing varies by item and can be influenced by several factors, including the specific product, location, and any applicable discounts or promotions. Here are some general points about pricing on acehardware.com:

  • Product Prices: Prices for individual items can be found on the website by searching for specific products. Each item has its own price listed, which may include taxes and any applicable discounts.
  • Discounts and Promotions: Ace Hardware often offers discounts and promotions, especially for Ace Rewards members. These can include instant bonuses, free delivery, and exclusive savings.
  • Delivery Fees: Free delivery is available for orders over $50 for Ace Rewards members, but delivery fees and availability can vary by store and location.
  • Membership Benefits: Ace Rewards members can save an average of $22 per year and receive additional perks like 10 points per dollar spent on most purchases and exclusive offers.

For the most accurate and up-to-date pricing information, it is recommended to visit the website directly or check the specific product page.

About acehardware.com Payment Method?

At Ace Hardware, you can pay with a PayPal account or PayPal Credit to pay in-store, online, or use the PayPal Cash Card as a credit card. However, for physical Ace Hardware stores, you are not able to pay directly with a PayPal account. Please note that having your purchase receipt, order number, account information, or product UPC code handy speeds up the process..

Ace Hardware FAQs

FAQ

About acehardware.com Prices and Cost?

Ace Hardware is a popular online store for grills, hardware, home improvement, lawn and garden, and tools. They offer a variety of products with different prices. For instance, they have CRAFTSMAN and DEWALT Metal Shelving Units starting at $189.99. They also offer discounts on various items, such as up to 25% off on Storage Totes and up to 20% off on Resin Shelving. They also have a sale on select Ace Wild Bird Food for $15.99. Please note that these prices are subject to change and it's best to check the website for the most accurate and up-to-date information. Ace Hardware price match is also available for your buying decision.

FAQ

Ace Hardware Alternatives

Top 10 alternatives to acehardware.com:

  1. Home Depot: Offers a wide range of home improvement products, including tools, appliances, and building materials.
  2. Lowe's: Known for its extensive selection of home improvement items, including lighting, flooring, and outdoor equipment.
  3. Harbor Freight: Specializes in low-cost tools and equipment, making it a go-to store for budget-conscious shoppers.
  4. Menards: Provides a variety of home improvement products, including lumber, appliances, and pet supplies.
  5. True Value: Brings the local hardware store experience online, offering a range of tools, paint, and home improvement items.
  6. Tractor Supply: Focuses on products for home improvement, agriculture, lawn and garden maintenance, and livestock care.
  7. Orgill: A wholesale distributor of hardware and home improvement products, serving independent retailers.
  8. McCoy's: Offers building materials, tools, and home improvement products, with a focus on serving contractors and DIY enthusiasts.
  9. Northern Tool + Equipment: Specializes in tools and equipment for construction, automotive, and industrial use.
  10. Grainger: Provides a wide range of industrial supplies, including tools, safety equipment, and maintenance products.
FAQ

How To Open A Ace Hardware Account?

To open an account on acehardware.com, follow these steps:

  1. Visit the Ace Hardware website.
  2. Click on the "Sign In" button located at the top right corner of the homepage.
  3. Select "Create Account" from the dropdown menu.
  4. Fill in the required information, including your name, email address, and password.
  5. Agree to the terms and conditions and click on the "Create Account" button.

Once the account is created, you can start shopping and earning rewards through the Ace Rewards program.

FAQ

Who is eligible for free Next Day delivery on in-stock Ace Hardware orders?

Ace Rewards members get free Next Day delivery on in-stock orders over $50 (before rewards and tax). Local Ace Hardware store holds orders for up to 5 days.
FAQ

What is the estimated arrival time for Ace Hardware orders?

Arrival estimates: Next Day Shipping (1 business day), Second Day Shipping (2 business days), Standard Ground Shipping (3-8 business days).
FAQ

How long do I have to report an issue with my Ace Hardware order?

You have 30 days from the time of package delivery per the carrier to report an issue with your order.
FAQ

What is Ace Hardware's return policy for online purchases?

Ace Hardware's 30-day return policy applies to online purchases. Return to an Ace store for a refund (less shipping/handling charges).
FAQ

How long does it take to issue a refund?

It may take three to five business days to issue your refund.
FAQ

What are some of the Ace Hardware exclusive brands?

Ace Hardware has several exclusive brands. These include Ace Tools, which offers hand tools, power tools, tool storage, generators, and compressors. The Ace Hardware brand itself includes home organization items, kitchen gadgets, paint supplies, and home décor. The Garden Club brand offers potting soil, fertilizers, lawn care products, gardening tools, hoses, and outdoor power equipment..

FAQ

How do I find an Ace Hardware store near me?

You can find an Ace Hardware store near you by using the store locator on the Ace Hardware website. You can search for stores by state, city, or zip code. The locator provides directions, store hours, and contact information for each store. You can also shop online for products, services, and offers from your local Ace store. If you're in Canada, there's a separate store locator for Ace stores in Canada. If you need further assistance, please let me know.

FAQ

Can I return items to Ace Hardware store?

Yes, you can return items to Ace Hardware store. They have a 30-day return policy. You need to keep the original packaging, any product instructions, parts, accessories, and the receipt. Once you submit a return, it can take up to three to five business days to receive your refund, which is made to your original payment method. Without that original form of payment, you will receive a store gift card for the refunded amount. Returned items have to be unused and in like-new condition. Ace recommends making returns directly to one of their retail locations, even if you originally made the purchase online. They'll refund the purchase price but do not refund the price you paid for shipping, handling, or other charges such as delivery and assembly. If you return an undamaged item that was already assembled, you may be charged a restocking fee of up to 15% of the cost with a minimum charge of $20. If you decide to ship an item back, you will be responsible for the shipping charge unless what you received is not what you ordered or it arrived damaged. Please note that if you return items purchased with rewards vouchers, the reward value or coupon is forfeited. Ace will not accept gift cards for refunds, and clearance items are final sales. The other no-go on refunds is any fuel-powered equipment once the fuel has been added, even if you drained the fuel out afterward.

FAQ

About acehardware.com Popular Products and Services?

Ace Hardware is a popular hardware store with over 5,000 locations globally. They have been simplifying hardware for 80 years and offer great prices on various brands and products. Some of the popular products and services include:

  • Snow Removal Equipment: This includes snow blowers and shovels.
  • Storage Solutions: They offer up to 25% off on storage totes and up to 20% off on resin shelving.
  • Power Tools: They have a variety of power tools from top brands like CRAFTSMAN and DEWALT.
  • Outdoor Equipment: This includes grills, smokers, lawn mowers, and outdoor heating heaters.
  • Paint: They carry a variety of paint brands, including Benjamin Moore.
  • Bird Food: They offer a selection of bird food, including Ace Wild Bird Food and Black Oil Sunflower Seed.

They also offer services like free assembly and delivery on grills priced $399 and above, and free installation consultation. Customers can order online and pick up their orders in 15 minutes from their local store. They also offer a membership rewards program and financing payment plans through PayPal..

FAQ

How can I find an Ace Hardware store near me?

You can find an Ace Hardware store near you by using the store locator on the Ace Hardware website. You can search for stores by state, city, or zip code. This will provide you with directions, store hours, and contact information for your local Ace store. You can also shop online for products, services, and offers from your local Ace store. Please note that the availability of products and services may vary by location.

FAQ

Can I pay with cash at Ace Hardware stores?

Yes, customers can pay in cash at Ace Hardware stores. Cash payment offers immediate payment for the chosen products.

FAQ

acehardware.com Return Policy?

Ace Hardware has a strict return policy. They accept returns within 90 days of purchase with a receipt or within 30 days of purchase without a receipt but with a valid ID. Some items may be subject to restocking fees and are only eligible for exchange or store credit. Ace Hardware does not cover the cost of return shipping for online purchases. If you wish to return a delivered or assembled item, it should be returned to the same local Ace store from which it was delivered or assembled. Your local Ace store may charge a re-stocking fee of 15%, minimum of $20, for an item that has been assembled and returned but is not damaged or defective. If you received the proper item that was not damaged or defective, you may be charged a $15 pickup fee. You will not be reimbursed for the original delivery fee, if applicable.

Regarding the shipping policy, shipping costs for orders placed on acehardware.com are based on the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. Most items may be shipped all 50 states via Standard Ground, Second Day and Next Day Service. However, Gift Cards can only be shipped via Standard Ground and Next Day. You have 30 days from the time of package delivery per the carrier, to report an issue with your order..

FAQ

What is the contact number of Ace Hardware?

The contact number for Ace Hardware is +1 888 827 4223. You can also reach them at their corporate phone number, which is (630) 990-6600. If you're looking to contact Ace Hardware in the Philippines, the landline number is +63 (2) 8 856 5815. Please note that these numbers may vary depending on your location and the specific store. It's always a good idea to check the official Ace Hardware website or local directory for the most accurate and up-to-date information..

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