Ace Hardware Reviews
(Rated by 1936 users)
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Payment Methods
- Credit/Debit Cards
Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Today's Best Deals
Overall Rating
4.5
Base on 2 Reviews
Ratings by Feature
Ratings by Feature
- Price & Quality4.0
- Customer Service4.0
- Shipping & Delivery4.0
Recent Customer Reviews (2)
Florian Schuhmacher
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Comforte Brisebois
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Payment Methods
Accepted Payment Options:
Prices for items on Acehardware.com vary widely depending on the type of clothing and promotions available. Typical price ranges include:
Credit/Debit Cards
Payment Process
- Payments can be made online during the checkout process.
- For Ace Hardware credit card payments, options include online payments, mail, or phone calls, but in-store payments are not accepted.
Refund Information
Refunds for returns will be processed back to the original payment method used during the purchase.
Ace Hardware Pros & Cons
Pros
1
Wide Range of Products: Offers a variety of home improvement items, including tools, paint, lawn and garden supplies, and more.
2
Ace Rewards Program: Earn points on purchases, receive discounts, and access exclusive offers.
3
Helpful Hardware Folks: Known for excellent customer service and knowledgeable staff.
4
Local Store Experience: Many stores are independently owned, providing a personalized shopping experience.
5
Online Shopping Convenience: Easy-to-navigate website with options for home delivery or in-store pickup.
6
Community Focus: Supports local communities and small businesses.
7
Special Offers and Promotions: Regular discounts and special deals available online and in-store.
8
DIY Project Guides: Access to helpful guides and tips for various home improvement projects.
9
Loyalty Program: Additional benefits for frequent shoppers through the Ace Rewards program.
10
Easy Returns: Hassle-free return policy for online and in-store purchases.
CONS
1
Customer Service Issues: Many customers have reported poor customer service, including unhelpful staff and unresponsive management.
2
Return Policy Problems: Some customers have experienced difficulties with returns, including refusal to accept returns without original packaging and restocking fees.
3
Online Order Issues: There have been complaints about online orders being lost in transit, canceled without notice, and not being fulfilled as promised.
4
High Prices: Consumers have noted that the price level of Ace Hardware is high compared to competitors.
5
Dissatisfaction with Refunds: Some customers have reported issues with getting refunds, including being told to return items to the store even if purchased online.
Ace Hardware Features and Benefits
Features
Wide Range of Products
Offers a variety of home improvement items, including tools, paint, lawn and garden supplies, and more.
Ace Rewards Program
Earn points on purchases, receive discounts, and access exclusive offers.
Helpful Hardware Folks
Known for excellent customer service and knowledgeable staff.
Local Store Experience
Many stores are independently owned, providing a personalized shopping experience.
Online Shopping Convenience
Easy-to-navigate website with options for home delivery or in-store pickup.
Community Focus
Supports local communities and small businesses.
Special Offers and Promotions
Regular discounts and special deals available online and in-store.
DIY Project Guides
Access to helpful guides and tips for various home improvement projects.
Loyalty Program
Additional benefits for frequent shoppers through the Ace Rewards program.
Easy Returns
Hassle-free return policy for online and in-store purchases.
Discounts and Promotions
Ace Hardware often offers discounts and promotions, especially for Ace Rewards members. These can include instant bonuses, free delivery, and exclusive savings.
Delivery Fees
Free delivery is available for orders over $50 for Ace Rewards members.
Membership Benefits
Ace Rewards members can save an average of $22 per year and receive additional perks like 10 points per dollar spent on most purchases and exclusive offers.
Return Window
You have 30 days from the date of purchase to return most items.
Refund Method
Refunds are issued in the original form of payment.